Privacy Policy

1. Information We Collect

When you contact us or submit a request for quotation, we may collect information that you voluntarily provide, including your name, company name, business email address, country or region, telephone or messaging contact details, product or product category of interest, estimated order quantity, target size or dimensions, material preferences, packaging requirements, target delivery date, branding or customization requirements, and any artwork, logo, specification, reference image, or other file you choose to upload.

We may also automatically receive technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring page, pages viewed, date and time of access, approximate geographic information, and website interaction data.

2. How We Use Your Information

We may use personal information to respond to inquiries and quotation requests, evaluate custom product requirements, prepare samples and quotations, communicate about orders or potential business projects, provide OEM and ODM services, coordinate production and logistics, improve our website and services, maintain website security, analyze website performance, comply with legal obligations, and protect our legitimate business interests.

Where applicable data protection law requires a legal basis for processing, we may rely on your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and improving our B2B business. Privacy laws such as the GDPR require organizations to clearly explain their purposes, legal bases, retention approach, recipients, transfers, and individual rights.

3. Cookies and Analytics

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain security, and understand how visitors use the website.

We use Google Analytics and may use Google Site Kit or related Google services to measure website traffic and visitor interactions. Depending on our configuration and your privacy choices, these services may process information such as browser and device information, website interactions, cookies or similar identifiers, network information, and approximate location information.

Google provides controls relating to analytics collection, advertising personalization, retention, and deletion. Where applicable law requires consent for non-essential cookies or analytics technologies, we will use appropriate consent mechanisms.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functions. For more information, please see our Cookie Policy.

4. Inquiry Forms and Uploaded Files

Information submitted through our Contact or Request a Quote forms is used to evaluate and respond to your business inquiry.

If you upload artwork, logos, product specifications, drawings, reference images, or other files, we will use those materials primarily to assess your requested product, customization, sampling, quotation, or production requirements.

Please do not submit sensitive personal information that is not necessary for your business inquiry.

5. How We Share Information

We do not intentionally sell personal information for monetary consideration.

We may share information with service providers and business partners where reasonably necessary to operate our website or fulfill a business request. These may include website hosting providers, email and communications providers, analytics providers, IT and security providers, logistics providers, production partners, payment or financial service providers where applicable, and professional advisers.

We may also disclose information where required by law, regulation, legal process, or governmental request, or where reasonably necessary to protect our rights, property, users, or business.

Service providers are expected to process information only for appropriate business purposes and subject to applicable contractual or legal requirements.

6. International Data Transfers

JELIMO operates internationally and works with customers, suppliers, service providers, and technology providers in different countries.

As a result, personal information may be processed or stored outside the country or region where you are located. Where required by applicable law, we take reasonable measures intended to ensure that international transfers are handled using appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period may depend on the nature of an inquiry, whether it develops into an ongoing business relationship, applicable contractual requirements, tax or accounting obligations, warranty or dispute requirements, and other legal or legitimate business needs.

Analytics information is retained according to the settings and retention controls configured in the relevant analytics service.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no internet transmission, website, server, or electronic storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your country or region, applicable law may give you rights relating to your personal information. These may include rights to request access to personal information, request correction of inaccurate information, request deletion, object to or restrict certain processing, request data portability, withdraw consent where processing relies on consent, or lodge a complaint with an appropriate data protection authority.

California residents may also have rights under applicable California privacy law, including rights relating to access, correction, deletion, certain disclosures, and opting out of certain sales or sharing of personal information where applicable.

We will respond to valid requests in accordance with applicable law and may need to verify your identity before completing a request.

10. Third-Party Websites

Our website may contain links to third-party websites, social networks, platforms, or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Children’s Privacy

Our website is intended primarily for businesses, professional buyers, distributors, brands, retailers, and other commercial users.

We do not knowingly seek to collect personal information from children through our B2B inquiry process.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business operations, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

JELIMO
Shenzhen Jilemu Trading Co., Ltd.
Address: Room 203, Tower B, Building 6, Huizhanwan Zhonggang Plaza, No. 83 Zhanjing Road, Zhancheng Community, Fuhai Sub-district, Bao’an District, Shenzhen 518103, Guangdong Province, China (Qianhai Cooperation Zone)
Email: sales01@jelimoco.com
Website: jelimoco.com